Help centre
Answers to the most common questions.
For customers
How do offers work?
After you post a request, verified professionals nearby send offers with their price and earliest time. You can chat with them, compare, and accept the one you like.
Is it free to post a request?
Yes. Posting a request and receiving offers is always free. You only pay for the job you book.
Can I cancel a booking?
Yes. Cancelling well before the scheduled time is free. Late cancellations may include a small fee that compensates the professional.
What if something goes wrong?
Report an issue from the booking page within 7 days. Our team reviews every case and can issue refunds to your wallet.
How do I contact support?
Open Help & Support in the app and create a ticket. We reply within a few hours.
For professionals
How do I get verified?
Complete your profile, add your services and upload an ID document. Our team usually reviews within 24 hours.
How much does the platform charge?
A commission is deducted from each completed job. The rate is shown on every booking before you accept it.
When do I get paid?
Earnings are added to your wallet when the customer confirms the job. Request a payout any time above the minimum amount.
How do I contact support?
Open Help & Support in the app and create a ticket. We reply within a few hours.